Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Reply Guarantee

  • Our client support crew is online 24/7 to respond to all of your current support needs. Each ticket you submit to us shall be resolved within no more than 60 mins. If your case calls for aid from an admin, we are going to forward the ticket to the person in charge and will let you know that the problem is being resolved.

  • Top quality support service
  • Professional Tech Support Service

  • We will offer you 7 days a week client help through a super–fast ticketing application integrated into your Control Panel. You’ll be able to email us anytime about any of the software packages that come pre–configured on your virtual server, this includes the desired Operating System, the server administration panel and our in–house created Hosting Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • Each section of the Hosting Control Panel that is provided 100% free with your VPS has an incorporated articles base. There’s a bunch of descriptive how–to articles and reviews and an array of step–by–step video training materials that illustrate all the common web site managing tasks. You can gain access to them by clicking on the Help or Video buttons in the top right corner of each Control Panel section.