A One–Hour Ticket Response Time Guarantee
We provide a sixty–minute response warranty for each trouble ticket or email that you send to the client service team. We will speedily answer all the general enquiries and forward the case to our server admins if further assistance is required. If you make use of our Managed Services package, we’ll carry out any of the included tasks at a time that has been agreed upon in advance.
A Top–Notch Help Desk Support Service
If you require any help using our Hosting Control Panel or with any of the applications that we have pre–installed on the dedicated server on your behalf, do touch base with our customer support staff anytime through the ticketing system. Also, if you need help managing your dedicated server, you can order the Managed Services package, that includes weekly Operating System updates, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, backup space, etcetera.
An Easy–to–Navigate Help Area
Every dedicated server is equipped with our cost–free Hosting Control Panel, which offers an extensive knowledgebase and a selection of how–to video tutorials. Whenever you require assistance with the Hosting Control Panel, just press the Help or Videos buttons located in the upper right corner.