If you've ever had a web hosting account in the past or you have dealt with any other online service, you probably know from personal experience that for some things it's better to speak with a live person over the phone instead of exchange tickets or emails. If you want to find out more about a specific service before you decide to buy it or when something small needs to be made, for example, it is really far easier and quicker to do it in real time. If you are able to contact representatives by phone, it's very likely that you are working with a real website hosting supplier, not just a reseller. The level of support that you can get over the phone differs between different companies - from very general issues to professional tech support. Generally most suppliers supply pre-sales assistance and first level phone support, while more complex tech matters are handled via email and tickets.
Phone Support in Web Hosting
We believe that being able to talk to a live representative is very important, so we have 3 support lines globally (UK, USA and Australia) and you can reach us on the phone for fourteen hours a day. In case you consider obtaining one of our web hosting, for instance, you'll be able to phone us and learn more about our services before you order to be sure that we do cover all the system requirements for your sites. Following your order, you can contact us about any sales and / or billing problems you may have, or get any type of general or basic tech info that you need. We've tried to find the optimal balance between phone and ticket support, so for strictly technical matters you will have to use our ticketing system, that will help you monitor the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
If you need additional info for the semi-dedicated servers that we offer, you're able to call any of the three support lines that we have worldwide - in the United States of America, the UK and Australia. By doing this, you will be able to check ahead of time if our services are appropriate for your websites. If you're already our customer and you own a semi-dedicated account, you're able to reach us on the phone for 14 hours a day about any kind of billing or general queries. For strictly tech matters you're able to take advantage of our ticketing system and communicate with our tech support as someissues simply require more time to be solved, but we can help you over the phone with many minor tech problems as well, saving you time and efforts.