If you are a website owner, a problem can always surface and it does not necessarily have to be related to the hosting service. For instance, something may go wrong when you bring a web-based application up to date or some vital data may be edited or deleted unintentionally. No matter what the essence of the problem is, you’ll need to touch base with the customer care team and request them to restore a backup or to help you deal with the problem that you’re struggling with. How timely they will do that will determine the interval of time that your sites will be offline. For some websites such as social networking sites or e-commerce portals, an oft-repeated downtime duration often means lost customers and cash. Thus, it’s of high importance that you use the services of a company that provides not only a very good help desk support service, but also a well-timed one.
One-Hour Response Guarantee in Web Hosting
If you’re using any of our web hosting and you’ve got a question or chance upon some challenge, you can get in touch with us 24-7-365 by submitting a support ticket or by sending an e-mail and we promise that you will obtain a response in less than an hour. In case the issue can be resolved, we will do it before we respond to you, whilst in case there is something that you need to do on your end, we will give you all the needed info – what settings to check, what workable solutions to try out, etc. Normally, you’ll obtain a reply within 30 minutes max, which means that waiting for hours on end or even for more than 1 day to receive help is something inconceivable. Our 1-hour reply guarantee applies to any enquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a tech support ticket through your hosting Control Panel or write an email concerning your semi-dedicated server, you will have a reply within only one hour. You can contact us at any time in regards to general, billing or technical issues and given that we are available day and night, you will always obtain help right on the spot. Based on the specific issue or question, we will provide you with more info, fix the obstacle if it’s been caused by something that is within our reach or instruct you on what steps to take in case you have to update a certain setting for an Internet app that we cannot access. You can just forget about waiting for an entire day for each single response. As it is, in the majority of cases we reply to tickets and emails within twenty to twenty five minutes max.