A live chat is a real-time method of communication between a hosting provider's support team and its clients. It's an efficient method to receive some info about the website hosting services or have some problem resolved as you're speaking with a live agent. The advantages of using a live chat service instead of calling or opening a support ticket are the smaller possibility of errors any time you exchange info such as usernames or domain names, the quicker response time since the communication is real-time plus the fact that you don't need to stay on the chat constantly - you are able to do another thing while the agent examines the issue involved. Furthermore, you'll be able to join a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone costs that you'll have to pay if you're calling to another country.
Live Chat Support in Web Hosting
Together with the telephone and ticket support, we provide live chat support as well. You'll be able to get in touch with us every single day, which includes weekends and holidays, and we will give you more info about the web hosting that we supply if you are not a customer yet, or about common and billing questions when you already have an account. Though for entirely technical issues you will need to open a ticket to our technical support, because such matters require extra time to be dealt with, you can still contact us on our live chat for some technical info. For example, we are able to assist you to set up an e-mail address in your email client or troubleshoot a number of issues, saving you a lot of time. Even when our telephone lines are already off for the day, you can talk with a live person.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as standard with our services, so that when you have any kind of questions concerning our semi-dedicated servers, you'll be able to contact our customer support team at any moment regardless if you've already purchased your account or not. Generally, the chat service is for pre-sales, billing and basic questions and problems, still we will assist you with a lot of technical questions too. We will help you pick the proper plan for your sites if you don't have an account yet, we can respond to all of the billing questions or issues you could have or we can assist you with setting up your new e-mail address on your computer or smartphone - all this will be done timely as our live chat service is available all day long, each and every day. Every time you need help, you are able to talk to an agent and save a long time.