A ticketing system is the most common means of correspondence that hosting companies offer to their customers. It’s usually part of the billing account and is the most efficient way to solve a problem that requires a certain amount of time to investigate or that needs to be forwarded to a sysadmin. Thus, all comments provided by either side will be stored in the exact same location in case someone else needs to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, so you’ll have to log in and out of no less than 2 accounts to perform a specific task or to touch base with the hosting company’s support team. In case you’d like to manage a number of domains and each one of them is hosted in a different account, you will need to use even more accounts simultaneously. It can also take a substantial amount of time for the hosting provider to reply to your ticket request.