A ticketing system is the most common means of correspondence that hosting companies offer to their customers. It’s usually part of the billing account and is the most efficient way to solve a problem that requires a certain amount of time to investigate or that needs to be forwarded to a sysadmin. Thus, all comments provided by either side will be stored in the exact same location in case someone else needs to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, so you’ll have to log in and out of no less than 2 accounts to perform a specific task or to touch base with the hosting company’s support team. In case you’d like to manage a number of domains and each one of them is hosted in a different account, you will need to use even more accounts simultaneously. It can also take a substantial amount of time for the hosting provider to reply to your ticket request.
Integrated Ticketing System in Web Hosting
The ticketing system that we use for our web hosting isn’t separate from the web hosting account. It is an integral part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any time with just a few clicks of the mouse, without leaving your web hosting account. The ticketing system includes a quick-search box, which will help you track down the status of de facto any ticket that you’ve opened in the past, if you need it. On top of that, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to handle a given issue even before you send a ticket. The ticket response time is maximum 60 minutes, so you can obtain prompt assistance at any specific moment and in case our tech support team suggests that you should do something within your account, you can do it on the spur of the moment without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was created with the notion that you should be able to manage everything connected with your account from one single location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an inquiry or confront a complication, you can touch base with our customer service technicians instantly without needing to go to an entirely different system. You can search through your files or check different account settings whilst submitting a new ticket or reading the response to an older one. In case you’ve got a lot of tickets and you’d like to track down a given one, you can use the clever search box, which is available in the Help section of the Control Panel. We will make sure you receive a reply within the hour regardless of the nature of your query or issue.