The availability of the customer and technical support that a web hosting company offers will tell you a lot about the services they provide too. If you're allowed to use just email messages and / or tickets, you have almost certainly discovered a reseller and not the actual web hosting provider. If this is the case, you'll probably have to wait for a few days in order to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the real hosting company for additional assistance. When the provider provides you with various options for communication with quick response time that are available at any time, they are most likely the top provider, not just a reseller. Therefore you'll receive well-timed assistance and high quality support since they'll have instant access to the servers where your account will be created. Regardless of the trouble - sales or technical, it's generally better to have the option to communicate with your website hosting company directly through your favourite way of communication.
24/7 Customer Support in Web Hosting
We acknowledge the significance of getting assistance in a timely manner, that's why our web hosting services come with 24/7 support and various options for contact. In case you don't have an account yet, you can easily call us or use our live chat and consult with a live agent, to find out about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up ordering a service which you can't use effectively. If you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it needs more analysis. In contrast to the majority of suppliers on the market, we reply to all tickets within 1 hour, so you won't need to wait for an entire day. Our support services can be used twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to get well-timed help, in particular when your site is not running effectively for whatever reason. All our semi-dedicated servers feature 24/7 customer and technical support, so if anything comes up, you are able to use various ways to get in touch with us - phone line with multiple local numbers around the globe, live chat, email messages and tickets. The first two options are for billing, pre-sales and general matters, so in case you don't have an account yet, for example, you can find additional details about our solutions, or we can help you with less difficult tech issues. The next two methods are for solely technical matters or anything that is more time-consuming considering that it's more convenient to track the communication between you and our tech support crew. The guaranteed max response time for them is merely an hour, the typical one - 15-20 min, therefore you won't have to wait for a whole day to receive support like you may need to do with various other providers.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we offer include 24/7 support through several means of communication and with a one-hour max answer time guarantee. When you want to learn more about the plans or you have any kind of billing or general questions, you will be able to call one of the local numbers that we have worldwide or you can use our live chat service and speak to a live representative. For solely technical issues which require assistance from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an e-mail, as these channels are more appropriate to monitor a given matter. The answer time for them rarely surpasses 30 minutes, so you can forget all about having to wait for a whole day in order to get assistance. Our support service is available for all server-related issues, as well as the pre-installed software. When you want assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we supply for all the packages.