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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is click the Help button, which is visible on each and every page. A pop-up window will appear. It comprises exhaustive info about all the actions that you can carry out on the page in question. Each pop-up menu appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide variety of how-to videos clarifying how to use our hosting Control Panel. They're meant for those of you who want to see how things are getting done rather than only reading articles. In this way, anyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you need, have a glimpse at our comprehensive FAQ database, which comprises questions asked by actual people and provides practical solutions. We constantly "revamp" our Frequently Asked Questions section with new questions & answers in an attempt to embrace all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ section either, you can touch base with our excellent team of customer service technicians available 24/7 and eager to assist you with any problem. Each support ticket you submit will be replied to within 1 hour (the average ticket response time is about 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com